Refund & Cancellation Policy

1. In short

• Cancel a paid consultation at least 2 hours before the slot: full refund of the consultation fee.
• If the doctor/hospital cancels, is unavailable, or the consultation does not take place because of us: full refund, including the payment-processing charge.
• Failed or duplicate payments are always returned.
• Refunds go back to the same payment method you paid with.

2. Consultation and appointment fees (patients)

Where you pay a consultation fee online in advance, the fee is collected by MMH as a payment intermediary and paid to the doctor/hospital after the consultation.

3. Patient KYC verification fee (₹24)

The KYC fee pays for a real identity check with a third-party verification provider, which costs us money the moment the check runs. Therefore it is non-refundable once the verification has been attempted, whether the ID passes or not — you may retry with a corrected ID or a different ID type. It is refunded in full if you were charged but the verification could not be started because of a technical fault, if you were charged more than once, or if we cannot offer you the service.

4. Doctor and hospital subscriptions and staff logins

• Doctor subscription (₹299 per doctor per month) and additional staff logins (₹49 per month): you can stop at any time; the service continues until the end of the period already paid for, and no further charge is made. Amounts for a period already started are not refunded pro rata.
• If MMH suspends or ends your listing without any breach of the Terms on your part, or a paid service is not delivered, we refund the unused part of the paid period pro rata.
• Duplicate, wrong or unauthorised charges are refunded in full once verified.
• Verification of your documents is not a separate charge; the subscription starts when your profile is activated.

5. Prepaid SMS / WhatsApp wallet

Wallet credit is used up as messages are sent. Credit already used is not refundable. Unused balance is refundable to the original payment method if you close your account or ask us to, after deducting any amount you owe MMH. Failed top-ups and duplicate top-ups are refunded in full.

6. How to ask for a refund and how long it takes

1. Cancel from your appointments page, or email contact@synmmh.com (or call +91 - 9742 65 65 66) with your MMH ID, the date and the amount.
2. We acknowledge your request within 48 hours and tell you our decision, with the reason if we decline.
3. An approved refund is started within 7 working days and is credited to the original payment method. Your bank or card issuer usually takes a further 5–7 working days to show it. A failed payment where money was debited is normally reversed automatically within the timelines set by the Reserve Bank of India.

If you are unhappy with the outcome, use our Grievance Officer (see below).

7. Grievance Officer